Cancellation Policy
Cancelling or Rescheduling Your Appointment
We ask for at least 48 hours’ notice if you need to cancel or reschedule. This gives us the opportunity to offer your slot to someone on our waitlist.
To cancel or reschedule, call us or email or get in touch at info@tewharewhakaora.co.nz.
Late Cancellations (less than 48 hours' notice)
For private sessions: You will loose your booking deposit.
For funded sessions: (ACC, EAP, or Community Partner referrals): A late cancellation fee may be charged directly to you under your funding provider’s terms. Repeated late cancellations can affect your ongoing access to funded services. Please check your provider’s policy if you’re unsure.
No-Shows
For private sessions: A cancellation fee of 100% of the session cost applies.
For funded sessions: (ACC, EAP, or Community Partner referrals), Your session will be charged in full. Repeated late cancellations can affect your ongoing access to funded services. Please check your provider’s policy if you’re unsure.
Arriving on Time
Please aim to arrive a few minutes before your appointment. If you are running late, your session will end at the originally scheduled time meaning your session will be shorter. The full fee still applies.
Cancellations & Rescheduling by Us
Rarely, we might need to reschedule or cancel (e.g., practitioner illness). We’ll notify you ASAP via phone or email and we’ll offer to reschedule or, for unfunded sessions, provide a full refund.
Your Responsibility
You are responsible for adhering to our cancellation policy and your funding provider’s attendance terms.